Social Interaction Manager Superstar

Details:

Reporting to the Chief Marketing Officer, the new role of Social Interaction Manager within Team Sage is an exciting opportunity to communicate directly with Peter Sage’s fan’s & customers in a way that is consistent with the brand and Tone of Voice and, of course, in a high-conscious manner that is commensurate with all members of Team Sage.

Key responsibilities:

The Social Interaction Manager will be responsible for responding to all different types of customer feedback and comments in the following platforms, and potentially new additional platforms:

Platforms:

• Social: Facebook

• Social: Instagram

• Social: YouTube

• Social: LinkedIn

• Generic: TrustPilot

• Team Sage learning management system

Type of Comments:

• Comments on social posts

• Comments on paid adverts

• Direct messages

• Reviews on TrustPilot

• Comments on content

In addition to responding to comments, the Social Interaction Manager will also do the following:

• Encourage customers who write positive comments to leave a Trust Pilot review.

• Identify and pre-empt or solve potential issues as well by means of either personal initiative or by redirecting the client to the appropriate department such as customer care, tech support or sales etc.

Personal skills required:

You must be passionate about Peter Sage’s teaching and programs, and enjoy interacting with customers across various platforms. A natural level of energy will be required for this remote-based role which includes a large degree of autonomy. It is preferred that you will operate from either an East-Coast USA time zone or a European time zone.

Experience required:

You will need to have a high level of familiarity with Peter Sage and his programs, ideally being a graduate of the Elite Mentorship Forum (EMF) program, or at least having completed the Ultimate Self Mastery (USM) first year.

We will also be looking for experience in responding to customer comments and the ability to stick to brand guidelines, including tone of voice.

Personality Required:

You must be passionate about Peter Sage’s teaching and the EMF program, and enjoy interacting with customers in Tribe. A natural level of energy will be required for this remote-based role which includes a large degree of autonomy.

Ideally you should be a graduate of the EMF or EMT program or at the minimum a USM graduate.

This role will require a high level of energy and professionalism as you will be representing the company.

Commitment and Remuneration:

The role is initially expected to be a part-time role taking up about 50-70% of the working week. The starting salary will be $2,000 USD per month.

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